FAQ's

We know you have questions. We understand. Here we try to address your concerns. Why? Because we truly care about you and we want your experience with Lisa Lehmann Designs to be incredible!

How long will it take for my order to arrive?

In-stock designs will ship within 1-3 business days! Most of our custom designs take 2-3 weeks to create just for you. Of course, shipping time depends on the method you choose and where you live.

What is considered a custom design?

A custom design is any ring - since we don't stock all sizes. Also, anything with personalization is custom.

When will my order ship?

Orders placed Monday through Friday before 12PM EST will begin processing the same day. Orders placed Monday through Friday after 12PM EST will begin processing the next business day. Lisa Lehmann Designs does not process orders, nor ship, on Saturday, Sunday or national holidays.

 How will my order be shipped?

Orders are shipped via USPS first class mail insured unless otherwise requested. You can choose Priority Mail, and Priority Mail Express. We will send you a confirmation with a link for tracking as soon as your order is on the way.

What are your shipping costs?

First class insured is $5.00. USPS Priority Mail insured is $10. USPS Priority Mail Express insured is $25.00. International shipping first class uninsured begins at $15.00.

I waited until the last minute and need to rush my order! Can you do that?

Sometimes this happens. We totally get it. Choosing expedited shipping does not expedite the creation of custom items. If you need your item created more quickly contact us. We do have some rush charge options. They are based on availability.

I live in Tim-buk-Tu ... do you charge sales tax?

Lucky for you...Tim-buk-Tu is not on our list. However, if you live in the state of Michigan we will charge you 6% sales tax.

What if my order is International? How does shipping work?

We ship worldwide all the time. We use USPS first class international mail. There is no tracking with this method. Please allow 10-21 business days for your order to arrive with this method. If you prefer to upgrade to Priority Mail, contact us for a quote. Please be aware of any international customs charges or import regulations as well as custom delays. They are your responsibility. Unfortunately, this is out of our control.

I want to give you my money ... how do I pay?

We would love to trade for fine wine and chocolate but that is frowned upon in the business world. We do accept all major credit cards and debit cards. We also accept PayPal. Please know. We do not store your credit card info, that is completely for your protection!

Do you accept returns?

Yes. And no. We want you to be completely satisfied with your Lisa Lehmann Designs purchase. That being said, contact us within 14 days of arrival to return your NON-CUSTOM design. We will issue you a Return Authorization number for your return. We ask that you return your item in its original packaging and include your order receipt as well as the RA number issued. Please insure your return. When received we will credit you minus a 10% restocking fee, or add a full credit to your account. Shipping costs are your responsibility.
Sales items and custom orders are final sales.
Once you are issued a RA number we will give you our return address.

What do I do if my order is defective or damaged en route?

Yikes. Of course, we never want to hear this. Please inspect your handcrafted order carefully upon arrival. We need to receive your damage claim within 48 hours of delivery. Contact us for a Return Authorization number. And...we are sorry!

Oops, I broke it ... what do I do?

We understand. Sometimes things happen. Please contact us and let us know the details. Your name and the order number will help us retrieve your information. If you can send us a photo? #winning That will help us determine if we can make the repair happen.  Once determine will issue you a Return Authorization number for you to include when you ship back to our studio. Repairs can take 3-4 weeks so please be patient. Repairs are subject o charges as well as shipping and we do reserve the right to deny any unreasonable repairs. 

What if I need to cancel my order?

If you need to cancel your order, please contact us within 24 hours

You asked for my email. I gave it. What's your privacy policy?

You and your privacy is of HUGE importance to us. We will NEVER ever ever sell, or trade or loan or rent any of your personal information! Pinky swear. No matter how much they tempt us or bribe us with chocolate!

I love your designs, tell me about the metal?

We, at Lisa Lehmann Designs, only use sterling silver and 14 or 18 karat gold. We are kind of snobby like that.

My jewelry does NOT look exactly like the photo on your website!

Yay! That shows you that we custom made this piece just for you in our Grand Haven, Michigan studio! If everything looked alike we would be more of a factory than handcrafted. We consider that a total win!

Will my design be packaged for gifting?

This is our speciality. We want you to be so thrilled with your order from the time you place it, to the moment it arrives on your doorstep. Your jewelry will be in a beautifully packaged box. Would you like gift wrapping? We can do that too! Just choose that option when you check out!

I'm thinking I want a custom design, do you do that?

We do. But. It's limited. Lisa Lehmann Designs can custom create a piece just for you. We only take a few custom orders per season, so please reach out to us to see if we might be able to accommodate you.

 Ring sizing is tricky ... can I just guess?

Please please don't. Rings are considered custom orders and non-returnable. Some rings can be resized for a fee, some cannot. If you are unsure of your ring size, visit a mall jewelry store or the jewelry counter as some major department stores. There are some online sizing tools but they are not entirely accurate.

I love my jewelry! How should I best take care for it?

Sterling silver loves to be worn. It will shine brightly. Otherwise, store your jewelry in a close to as an airtight space as possible. Plastic bag. Jewelry box. Something where it is the most protected from outside elements and air.

I meant to store my jewelry properly, but apparently I didn't and it's tarnished ... now what do I do?

To clean your silver you can use a jewelry cleaning cloth. Many commercial cleaners are just way too harsh, not to mention their scary ingredients. A little baking soda and a SOFT toothbrush o a long way. Is it really bad? Contact us. We would be happy to make your jewelery look like new with all the magic tricks we know. 

Where do you source your metal and stones?

Lisa Lehmann Designs is VERY committed to the environment. It is critical to us that we use recycled metals whenever possible and purchase ethically sourced stones!

I purchased one of your blackened designs, will it last forever?

It will not. But. We consider this a beautiful thing. Your design becomes, even more, unique to you with wear. Body chemistry. Exposure to sweat, lotions, oils or cleaning products can affect the patina. We can always re-blacken for you. just contact us.

What exactly is a cabochon (cab-oh-shaan) stone?

Great question. A cabochon stone is often called a "cab" for short. What it refers to is the cut of the stone. What defines a cab, is a domed or rounded top and a flat back. Although all stones CAN be cut this way, many are not. Why? Because sometimes the facets are what is need to make a stone truly sparkle. For instance, a diamond cabochon would just look like a clearish white stone, not special. An aquamarine doesn't have the same brilliance. It's definitely more cost effective and a very beautiful cut, but just not suitable for all stones.

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